The Shift to Audio Tech

Audio technology has been around for a long time. When you think about it, phones have been pioneers of audio technology (albeit in analog form). Yet recently, we’ve seen many companies opt for audio technology to complement their existing business tech. Audio tech is attractive to businesses because it makes technology easier to interface with. In the age of remote working and the COVID-19 pandemic, anything that can help a company save a few bucks in costs to keep withs staff connected is appreciated. But what has prompted this massive shift to audio tech, and will it continue after the pandemic scare is over?

How Audio Tech Affects Businesses

Audio tech, particularly voice technology, has become inseparable from business on many fronts. It’s appeared in industries ranging from government to logistics. You can barely even consider it a product anymore since it’s more of a core part of any business infrastructure in the twenty-first century. Businesses can leverage voice technology in several distinct ways, including remotely connecting teams through internet calling and teleconferencing to rapid note-taking. The benefits that voice tech brings to business include:

  • It makes it easier to share data through low-cost internet calling
  • It keeps teams connected through video conferencing
  • There’s more free time that teams can use for administrative tasks
  • Voice recognition tech speeds up note-taking
  • Audio tech allows for better multitasking, as employees can free up their hands for doing other tasks while using voice tech for communication of commands

There are different types of audio tech that have become vital to business communications and operation today. We’ll look at a few of them and how they prompted businesses to adopt audio tech so wholeheartedly.

1. Voice-Over-Internet-Protocol (VOIP)

What happens when you take technology and combine it with phone calls? Voice-over-internet-protocol or VOIP is a technology that allows users to place phone calls over an internet connection. In the early days of the internet, we’d use phone lines for connectivity, but now, with fiber-optics and wireless connectivity, the connection speeds we have are magnitudes larger than then. Why not use these faster connection speeds to provide connectivity for phone calls?

Businesses that have massive phone centers benefit a lot from this technology by reducing their phone bills. However, they aren’t the only ones. Remote workers can hop onto conference calls without having to pick up a phone. VOIP has made PCs more connected as workstations, allowing for voice and even video connectivity. Your connection’s speed is still a concern, but compression algorithms make it simple to transmit both voice and video to the receiver nearly seamlessly.

2. AI-based Voice Calling

Have you ever called into a corporate office and got hit with the mechanical-sounding PBX operator? In most help centers in the 90s, getting a “machine” answering calls wasn’t all that welcoming. However, recent advances in AI-based technology has made it possible to switch that automated, machine-sounding voice into something more human. Companies like DashaAI have already embarked on building AI-based calling assistants to automate business processes.

As audio tech becomes more accessible, it’s likely that more companies will be looking into getting AI-based voice assistants for their companies, and not just in a voice assistant role either. When presented with clients’ lists to call, an AI could get them done in a fraction of the time that a human would take.

3. Speech Recognition Software

If you’ve used Siri or Alexa in your home, you’ve dealt with speech recognition software. When we look at how audio technology has advanced when it comes to speech recognition, it’s staggering. Less than a decade ago, speech recognition had problems with detecting anything that wasn’t perfect English.

The system would discard any heavily accented voice as rubbish data. Somewhere over the last ten years, processing algorithms got better. Today, voice recognition software can even be used for security systems and taking personal memos. It’s faster and more cost-efficient than hiring a human to do it, and the results are comparable.

The Future of Audio Tech in Business

The development of audio tech isn’t slowing down anytime soon. In fact, with businesses adopting this sort of technology, much more money is going into research and development of new technology that can be used to aid business processes. From more efficient decoding and encoding algorithms for voice communication to AI voice synthesis, we’re experiencing the dawn of a new era of audio tech. Businesses that haven’t jumped on this train as yet should seriously consider it. It could change the way you do business entirely.

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